Terms of Booking
Last updated: 24 April 2026
Porvoo Guide is a brand of Tuulet StoryWinds. We offer guided walking tours, storytelling experiences, and creative workshops mainly in Porvoo, Finland. Services are available in English and Finnish, with customisation possible upon request.
Bookings & Payment
You can book private tours or creative courses by email at hello(a)porvooguide.fi, through a registration form, or by following the instructions provided for each product.
Payment is made per product either in cash, via invoice to the Tuulet StoryWinds account, or through MobilePay by the due date.
All prices are quoted in euros (EUR) and include Finnish value added tax (VAT, currently 25.5%), unless otherwise stated.
Public Guided Tours
Our general scheduled walking tours mainly held during the peak tourist seasons are open to everyone. No advance booking is normally needed, and you are welcome to drop in and join us! We recommend checking our website or social media for any last-minute changes.
Special tours with a limited group size require registration. We will send detailed instructions along with the booking confirmation.
If a public tour is cancelled and you’ve already paid in advance (for example, as part of a package or special arrangement), we will naturally refund your payment. Kindly be aware that refunds are limited to the product price and do not cover any additional costs.
Confirmation and Cancellation Policy for Private Tours and Courses
We’ll confirm your booking via the email address you provided, so please make sure it’s correct and check your spam folder if needed.
Private customers
Advance payment may be required for bookings.
Cancellation at least 7 days before: full refund.
Cancellation 2–7 days before: 50% refund.
Cancellation less than 48 hours before: no refund.
No refund will be issued for no-shows or unused bookings.
Business & Partner Bookings
For bookings made by companies, organizations or public entities, the following cancellation terms apply unless otherwise agreed:
Cancellation at least 7 days before: no charge.
Cancellation 2–7 days before: 50% of the booking price.
Cancellation less than 48 hours before or no-show: 100% of the booking price.
For tour operators, travel agencies and other partners or intermediaries, terms are agreed case by case in a flexible and collaborative way.
Force Majeure
If a tour or course must be cancelled due to force majeure (such as official restrictions or other unexpected events), or by the organiser, we will offer a new date or full refund of payment already made.
Any compensation is limited to the payed price of the product or service.
Responsibility & Insurance
Participants are responsible for their own insurance coverage.
Porvoo Guide/Tuulet StoryWinds is not liable for personal injuries or belongings.
Children under the age of 18 must be accompanied by a responsible adult in order to take part in any tours or courses.
Contact information
Tuulet StoryWinds Oy (VAT: FI25195019)
Email: hello(a)porvooguide.fi or info(a)tuulet.fi
Instagram and Facebook: @porvooguide
Finnish site: tuulet.fi
PORVOO GUIDE 